Product Warranty

This warranty covers defective parts and manufacturing defects.

This warranty is given to you as the original purchaser for as long as you own the blinds in a residential application and have all the original documentation to present us with if the claim arises and you need to lodge a claim. THIS WARRANTY IS NON-TRANSFERABLE.

In the event where Aussie Zip blinds custom-made blind is found to be defective in materials or workmanship, we will, at our discretion, repair or replace the blind that fails to comply with this warranty. Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem, location of the blind, etc. In the event there are multiple blinds in the same room, only the defective blind will be replaced. No person is authorised to increase or alter this warranty.

This warranty will not cover issues that are results of abuse or misuse, improper installation, normal wear and tear and exposure to the elements. Plastics that crack, as a result of being exposed to the sun for long periods of time, materials that lose their original intensity after being exposed to the sun for long periods of time, cords, chains, or mechanisms that eventually wear out or crack, are considered to be normal wear and tear and as such are not covered by the Warranty.

If your blinds are defective during the warranty period, we will repair or replace the defective product at no cost to you, subject to delivery and redelivery charges. If an on-site visit is needed, a call-out charge will apply.

All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials, mechanisms and components which make up the blind or shade.

Fabric Manufacturer's Warranty 

  • Dawn - 10 Years

  • Visiontex - 10 Years

 

For further information on fabric warranties, please contact the manufacturer.

 

Componentry 10-year Warranty. Under the Componentry Warranty, the factory will replace any faulty part (chain drive, brackets, bottom rail and aluminium tube) in the first 10 years so long as you, the original purchaser, own the blinds and the blinds are installed at the property that you have originally purchased the blinds for.

Installation

All workmanship is carried out and covered in terms and conditions of Aussie Zip Blinds. After the installation, the blinds are tested and noted that the product is in good working order and properly installed. Any problems occurring after this time will fall under the warranty provisions. Aussie Zip Blinds may, at its discretion, return to adjust or fix any discrepancy, noted by the customer within the first two weeks after installation. Problems occurring after this time are subject to its corresponding warranty. If blinds have been altered or attempted to be changed by the customer or a third party, this shall make this clause obsolete.

 

The Warranty will not apply to the blinds that have:

 

  1. Been the subject of Incidental or Consequential Damages

  2. Damage caused by storms, excessive wind, water, fire, power outages, and power surges. We recommend you contact your home insurer

  3. Damage to motors due to power surges or water damage. We recommend you contact your home insurer

  4. Been the subject of Misuse or Abuse

  5. Been the subject of Normal Wear and Tear

  6. Been the subject of Overexposure to the Sun, Moisture and Exposure to Salt Air

  7. Been the subject of Extraordinary Use, Improper Operation, Improper Handling or Alterations

  8. Been the subject of Improper Maintenance and Care. (Keeping tracks clean from dust/dirt/saltair and spraying with silicon spray when starting to stick.) note: when spraying tracks, only spray 3/4 way up. Overspraying will cause squeaking in the guide and may take a while to stop. this sqeaking does not effect the blind.

  9. Been the subject of Pet or Insect Damage

  10. Damage caused by moisture, other than is found in normal atmospheric conditions, where the product is stated as having water-resistant features, this point will not apply, subject to the conditions set out in product specifications and/or manuals.

  11. Wavering, cupping, ‘V’ing or billowing in fabric, which is expected in all fabrics in varying degrees, depending on the individual properties of each particular fabric.

Also NOT covered by The Warranty:

Blinds are coming out of the tracks.

Zip blinds will not pull out of the sideways tracks. They will, however, come out at the top of the tracks through the guide due to dirty tracks sticking, overwinding of cranks, pushing spring blinds too hard, changing the limits on the remote, and power shortages.

Tracks coming out of the Walls or rivets breaking.

This can only be caused by severe weather conditions. Although our blinds are robust and can be left down most of the time, unfortunately, on rare occasions, the weather is so severe that it will cause the rivets to break or the tracks to dislodge. If this happens, please get in touch with us, and we will assess if we can fix it with a service call or if it is not covered, and house insurance may be your best option.

Any product that, with the passage of time, has:

 

  1. Loss of colour intensity

 

  1. Loss of pleating (if product is not held in raised position a portion of the time)

 

  1. Yellowing and/or cracking of plastic parts and/or foam wood product

 

Blowouts/ repairs/ refunds

 We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • is unsafe.

  • is significantly different from the sample or description.

  • does not do what we said it would, or what you asked for and cannot be easily fixed.

If the problem is not major, we will repair the item within a reasonable time.

If there is damage to brickwork, timber or other substance whilst we attempt to attach product to your structure, we will endeavour to repair the area as best as possible. We do not have to replace any product that is not already ours and cannot be held responsible as this is in the natural cause of installation. eg brick blowout, timber split, drill hole.

Please keep your proof of purchase – e.g. your receipt.

Third Party Components

Eg. Google Home or Alexa. The purchaser is responsible to set up and maintain.

  

Warranty Claim Processing

To activate this warranty, the purchaser must contact Aussie Zip blinds to organise the check or return of the product. Any unauthorized returns may not or will not be accepted. Once we receive your damaged blind, Aussie Zip Blinds will inspect the blind to check for all warranty claims. If the blind is damaged by the reasons not covered by the warranty, the purchaser will be required to cover the costs of transport and blind repair. Aussie Zip Blinds will not be, in any event, held responsible for the labour cost of measuring, removal and reinstallation of blinds as well as the cost of transport of blinds to and from their warehouse, unless you have previously reached a written agreement with Aussie Zip Blinds to cover the cost of this.

Replacements and Repairs Under Warranty

Discontinued items or colour selections will be replaced with the closest equivalent current product. Colours vary from lot to lot and may not exactly match previous purchases. On current products, we will make every effort to match the current style and colour. In the event that warrantied product is not repairable and cannot be replaced with the original style and colour because the product is discontinued, etc.., it will be replaced with the closest available product.

AUSSIE ZIP BLINDS SHALL HAVE NO LIABILITY WHATSOEVER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.